Baby Camera Support
Frequently asked questions and contact information for Baby Camera, the baby monitor app that works entirely within your home Wi-Fi.
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FAQ
Check the frequently asked questions below for quick answers to common issues such as connection problems.
Frequently Asked Questions
Make sure the camera iPhone and the viewing device are connected to the same Wi-Fi network. If your router has a "privacy separator" or "AP isolation" feature enabled, devices on the same network cannot communicate with each other — please disable it in your router settings.
Streaming quality depends on your Wi-Fi signal. Try moving the camera and viewing devices closer to the router, and avoid heavy network usage from other devices.
No. Video and audio are streamed only within your Wi-Fi network and never pass through external servers. No account is required, and no personal information is collected.
Due to iOS restrictions, the camera app must stay open in the foreground. For extended monitoring, keep the camera iPhone connected to a charger.
The camera side requires iPhone 8 or later. For viewing, any smartphone, tablet, or PC with a modern browser such as Safari, Chrome, Firefox, or Edge is supported.
Please email us at the address above with a description of the issue, the devices used on both the camera and viewing side, and their OS (or browser) versions. Screenshots are also helpful.